Frequently Asked Questions

How can I cancel my membership?

To cancel your membership, please click on "Cancel Membership" to use our self-serve option or visit the billing partner associated to your account, which also offers a self-serve cancellation option. If you still require assistance, please reach out to our support team through our online form here.

Will the site name appear on my billing statement?

No, only the name of the biller or billing partner will appear on your billing statement. The name appearing on your billing statement should contain either "BillerOne", "TechTayn" or "Midus".

What should I do if I forget my username or password?

Rest assured, if you forget your login information, you can use our password retrieval form. Enter the email address you used when you joined, and your user information will be sent to you via email. Click here to retrieve your username and/or password.

Why can't I log in to the member's section?

There may be different reasons why you are unable to access the member's section. It could be due to mistyped login information, expired membership, billing problems, or a password change for security reasons. Please contact our customer support staff for further assistance.

How can I resolve a billing issue?

Please contact our customer support staff for assistance as soon as possible.

When will my membership expire?

Your membership will expire depending on the date of purchase and rebill. Be advised that if you cancel your membership before your expiry date, you will still have access to your account until the end of the original billing period. We also offer the ability for members to still login to the members area with their expired account and provide a simple feature to re-activate any of your older subscriptions. Please contact our technical support team by clicking here for more information.

Can I change my credit card information?

For security reasons, we do not allow the change of credit card information through our self-serve portal as we do not have access to your personal information. If you wish to update your credit card information, please reach out to our support team in order to put you in touch with our billing partner and make the request directly with them.

Are the sites MAC and mobile compatible?

Yes, the sites are compatible with MAC, iPhone, iPad, and all other mobile devices. Feel free to report any issues with our support team as we strive to optimize our products for all types of devices.

Can I download and save content to my hard drive?

Full members can download movies with a rolling limitation. The limitations and available downloads are displayed within the members area and are updated on the spot as you use this feature.

How can I improve the speed and functionality of the website?

Our recommended browsers are Google Chrome, Mozilla Firefox, Microsoft Edge and Safari for PC/MAC. Using an older version of these browsers or a different browser may lead to navigation and download problems. Please contact our customer support staff for resolution if you experience any problems.

Why can't I access some of the features on your site?

Some features on the website may be experiencing technical difficulties as they are from third parties. Some features in the Live section may require a separate membership. Please contact our customer support staff for further assistance, we are available 24/7 to quickly answer your questions or respond to your concerns by email or phone.